Newcastle Family History Society Inc.

Newcastle Family History Society Inc. (NFHS)

Online Sales Policy

Shipping and delivery policy

We deliver items Australia-wide using Australia Post.

Our postage costs are as follows: for one book weighing less than 150g ($10); for one or more books weighing between 151g and 2,300g ($16); for one or more book weighing between 2,301g and 5,000g ($20).

For sales weighing more than 5,000g, please contact us by email at [email protected] and we will quote a cost.

These costs are added to the shopping cart before checkout.

Orders are dispatched within 7-14 business days.

Delivery times are those quoted by Australia Post.

Shipping destinations

The NFHS delivers goods Australia-wide.

Transaction currency

All transactions are processed in Australia Dollars (AUD).

Pricing policy

All of our prices are in Australian dollars (AUD) and include GST (goods and services tax) and handling. All postage charges are calculated in the shopping cart.

Total costs of the goods and services

Total costs are displayed in the shopping cart and include all taxes and handling charges.

Customer service policy

The NFHS is committed to providing reliable customer service. We endeavour to make sure that all items listed on our website are available and that pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order within our stated time period, we will notify you within seven (7) business days to arrange a backorder or a full refund.

Please choose carefully. Sample pages are provided for viewing displaying an overview of the contents of each Publication. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund or exchange where items are faulty, have been wrongly described, or are different from what you purchased on the website upon the return of the item within a month from the date of dispatch.

Consumer data policy

Privacy Policy

The NFHS understands that privacy is important to you, and is committed to complying with the National Privacy Principles (NPPs), which are contained in the Privacy Act 1988 (Privacy Act). The NPPs govern how organisations in the private sector handle your personal information (which is basically information that can identify you).

What information do we collect and how do we use it?

We do not collect personal information on our Website. In order to do business with you, only information necessary to process your order is collected by the ‘Square’ company.

Details sent by you to our email address (usually including your name, title, organisation, postal address, email address and contact number/s) requesting information on publications and any other activity that constitutes your engagement with the NFHS is not kept and is deleted once your enquiry is completed.

We do not collect your financial information.

We do not send advertising materials to you.

NFHS may use cookies to allow you to maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from NFHS only last while you’re browsing our website. We do not store persistent cookies on your computer.

Whenever you use our website, or any other website, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its ‘IP address’, and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

 Will your personal information be given to anyone else?

The NFHS does not keep, sell, rent or trade personal information about purchasers to or with third parties.


The NFHS takes reasonable steps to ensure the security of your personal information. Our premises are in a secure building. Our IT systems are password and CAPTCHA protects our online sales. Sales are enabled only once Terms and Conditions, CAPTCHA and Privacy Policy are read. We back up our intranet files at least weekly. We frequently update our anti-virus software in order to protect our systems (and the data contained in those systems) from computer viruses. Hard copies of member application and copyright permissions are kept in a safe.

How to access and correct your personal information

We do not receive personal information about any person purchasing through our website. Member information is kept on a dedicated computer and accessed only by the Membership registrar. No other person accesses Member information.

Additional privacy information

The NFHS Privacy Policy may change from time to time. The NFHS’s Privacy Policy will be made available to anyone who requests it, whether at our offices or through our website. If you have any questions about this Privacy Policy please contact NFHS.


E:           [email protected]


Security capabilities and policy for transmission of payment card details

When purchasing from NHFS your financial details are passed through a secure server using the latest SSL (secure sockets layer) encryption technology. SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact: [email protected]

This document was last updated 3/09/2022